Kim gulliver, ms ciis interoperability unit supervisor 3036922644. United states citizenship and immigration services. Provides technical assistance and support for interoperability issues. Ciis staff department of public health and environment. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. In addition to logging help desk requests, you can also complete the following tasks. For those who use help desk software to address customer issues, maintaining customer data is essential to the efficiency, accuracy, and overall effectiveness of your help desk. Kim gulliver, ms ciis interoperability unit supervisor 3036922644 kim. Information technology services po box 70427 johnson city, tn 37614 help desk. Help desks should track customer issues and provide a clear timeline from initially identifying the problem to arriving at the clear resolution. Helpdesk website integration cayzu help desk software. Ideal for organizations, k12, junior colleges, universities and corporations, users can submit facilities work order requests via an easy to use web portal. Youll find the answers to most usisrelated questions in the faq. Leiden universitys student website gives you quick and easy access to all the information you need about your study programme.
Academy of creative and performing arts administration and central services african studies. Ideal for organizations, k12, junior colleges, universities and corporations, users can submit facilities work. The issc ict shared service centre helpdesk offers ict support to all users with a university workplace. Web based help desk and customer service management software that includes ticketingticket tracking, email to tickets, live chat, remote desktop, time tracking, scheduling, billing and much more.
The information in usis has been compiled with the greatest possible care. Click the submit a query button opposite to send your question directly to a member of. Leiden university cannot guarantee the correctness, completeness, topicality or quality of the information presented. Contact details for leiden university college the hague. We are dedicated to providing registered save agencies and stakeholders with the latest information and resources to help you understand the program and take advantage of all of its features. Please click on the tabs below for more information. To support students in their graduation process, biweekly graduation lab meetings are organised. The requests are automatically logged into the help desk application as incidents. T hey can help you with questions and problems, take your photograph and activate or block your lucard right away. The it personnel will make the changes that have been requested using desktop central. I had applied for their advanced pil program on the 2nd of march.
Nevertheless, no legal rights may be derived from the information contained within usis. As a student of leiden university you are provided with a student account ulcn account that allows you to access a variety of systems such as umail, usis, blackboard and library catalogues, as well as the physical workstations within the university. As a student of leiden university you are provided with a student account ulcn account that allows you to access a variety of systems such as umail, usis, blackboard and library. It says within 46 weeks on their website but id be interested to know if. In this course, students learn the roles and responsibilities of those who provide information technology it support via an organizations help desk. For the majority of these you need to login using your university account to gain access, for example student workstations, wifi networks, umail, blackboard, usis. It covers common hardware and software widely used in eduhk. Pages in category help desk software the following 12 pages are in this category, out of 12 total. Manages electronic data exchange interface projects. Een handleiding, helpdesk en meer informatie over usis vind je hier. Apr 20, 2019 a help desk is a centralized hub that connects end users with it technicians in order to troubleshoot and resolve hardware and software related issues. For the majority of these you need to login using your university account to gain access, for example student workstations, wifi networks, umail, blackboard. Click the submit a query button opposite to send your question directly to a member of our team.
If you have a problem with your computer, your network connection, software wishes, license usage etc. The vsi support team is dedicated to helping recreation professionals manage their business. Or manage your ict services and get help via the helpdesk portal. For other questions please visit the helpdesk portal. Remember that if you have a studyrelated question you should always contact your programmes administrative office. Leiden university aims to keep the information in usis uptodate. Help desk software stands for customer support management system. In case of problems always contact the central student information desk in plexus. Cant find the answer to your question in the ies help centre. Academy of creative and performing arts administration and central services african studies centre leiden archaeological heritage and society. Included in this plan is a software subscription for new releases of the applicable licensed osi software.
Reports on performance measurement will be updated and published monthly on intranet. Welcome to undsls helpdesk undsl help desk software. As a rule help desk software provides options for customers to resolve the problems on their own. Lbe desktop helpdesk help desk solution for customer service. Help desks today are typically equipped to support microsoft and apple operating systems and applications, email and web browsers, mobile devices, antivirus software, machine performance. No extensive training is required, scalable, extensive reporting, control over how. If you need to know about the computer systems or any associated. It offers over 47 bachelors programs and 79 master courses to suit the interests of all kinds of students. Youll find the answers to most usis related questions in the faq. Website designing and development company in coimbatore, india. It is much more than a mere email managing facility.
Graduation project procedures media technology leiden. Help desk software allows tracking incoming requests for further assistance and then managing the status of assistance. Help desk software allows tracking incoming requests for further assistance and. Our group of expert support professionals are here to ensure your success. Web based help desk software with live chat and remote. Massachusetts immunization information system miis. I have written them an email, i wasnt able to login to usis portal after. I would suggest you to try resetting your password or contact to the issc helpdesk you can.
Youll find the answers to most umailrelated questions in the student faq or on the umail. Remember me if checked, an authentication token will be stored in a cookie in your browser for the next two weeks, preventing the need to reenter your login credentials when your session expires. Apply for admission via leiden universitys online application portal usis. The hardware maintenance services are limited to equipment provided by ocio. If you need to know about the computer systems or any associated information click the wiki menu item on the right to open our computer documentation wiki. We place certified engineers at the right level with senior engineers where you need them the most to reduce incident resolution time while increasing incident response capacity. Contactmiis resource center has been taken down offline. Jun 16, 2009 if your organization is in the market for new help desk software, read jay rollins detailed account of selecting and implementing a new help desk system. Issc universiteit leiden postbus ra leiden pdf free download. Contact your facultys usis functional manager for any questions about or applications for a usis profile or account. If you have computer issues with university computers, wifi andor ulcn accounts please go to the issc helpdesk pages or mail the issc helpdesk. Through support widgets, cayzu allows you to integrate helpdesk submission forms directly onto your website, as well as on thirdparty pages and portals.
Here you can view the status of your application, which will be one of two possibilities. In addition, there are a number of decentralised issc helpdesks that can answer your it questions. By selecting your programme when logging in, you can view information that is relevant to you. For general questions and information about leiden. The gold support program includes standard businesshour support service and help desk support, plus 247 afterhours support service for up to a maximum number of incidents per year as well as access to osis webbased training program. Contact persons usis authorisation leiden university. Nov 10, 2002 lbe helpdesk software users manage and control helpdesk operation, without forcing you to change the way they work. We place certified engineers at the right level with senior. Handleiding issc universiteit leiden postbus ra leiden handleiding umail regelmatig. Citizenship and immigration services uscis and the.
If you have questions, please contact the miis help desk. These requests will be assigned by the help desk personnel to the respective it personnel. Lbe desktop helpdesk help desk software and resources. There is also a good search function in the wiki, and a full sitemap, to help you to quickly find what you are looking for. Save provides a variety of publications, videos, and helpful resources. Manages ciis file transfer protocol ftp server for secure electronic data uploads to ciis. If you cant find the answer to your question, please visit the helpdesk portal. Support plans osis standard monarch support combines various support components for a customized and costeffective support plan for customers with various needs, mission criticality or. You need to login before you can enter a helpdesk ticket. Dont worry, our support team will be happy to assist you.
Three tasks the best help desk software solutions should. Please click the helpdesk menu item on the right to open the helpdesk facility. Nevertheless, no legal rights may be derived from the. Or ask your own question, which the student support desk team will answer as soon as possible. A help desk is a resource intended to provide the customer or end user with information and support related to a companys or institutions products and services.